Removal Company Bow Terms and Conditions
These Terms and Conditions set out the basis on which the Removal Company Bow provides its removal, transport, packing, clearance, and related services to customers within the United Kingdom. By making a booking, requesting a quotation, confirming a service, or allowing our team to begin work, you agree to be bound by these terms. They are designed to create a fair and clear agreement between you and the company, covering the booking process, payments, cancellations, liability, waste regulations, and the law that applies to our services.
The purpose of this page is to explain how our Bow removal services operate in a straightforward way. We aim to keep our standards professional, transparent, and compliant with relevant UK consumer and waste legislation. If any part of these terms is unclear, you should review them carefully before confirming a job. Continued use of our services means you accept the terms in full, including any updates in effect at the time of your booking.
In these terms, references to “we”, “us”, and “our” mean the service provider operating under the removal company Bow name, and “you” means the customer, client, or authorised person requesting the service. “Services” includes house removals, office removals, furniture transportation, loading and unloading, packing support, rubbish removal, and any other agreed moving or clearance service. These terms apply whether the work is booked online, by telephone, by email, or through any other written or verbal arrangement.
Booking process. A booking is only confirmed when we have accepted your request and, where required, received the relevant deposit or pre-authorisation. We may provide a quotation based on the information supplied by you, including property size, access conditions, number of items, collection and delivery locations, parking restrictions, stairs, lifts, and any special handling requirements. If the information later proves to be incomplete or inaccurate, we may revise the quotation, the schedule, or the scope of work.
It is your responsibility to give accurate and complete details at the time of booking. This includes informing us of fragile items, heavy or awkward goods, restricted access, hazardous materials, and any items requiring dismantling, wrapping, or specialist handling. We may decline a booking if the requested service is unsafe, unlawful, impracticable, or outside our operational capacity. Any estimate given before a survey or detailed review is subject to confirmation once the full job requirements are known.
We reserve the right to ask for photographs, inventory lists, access information, or a pre-move survey before accepting or finalising a booking. Where a survey is required, the price quoted afterwards may differ from any earlier estimate. A booking time is always an estimated arrival or start window unless we expressly agree a fixed time. Delays caused by traffic, weather, access problems, or prior job overruns do not automatically entitle you to compensation, although we will act reasonably and keep you informed where possible.
Payments. Unless otherwise agreed in writing, payment is due in full on completion of the service on the day of work. We may require a deposit, partial advance payment, or card pre-authorisation to secure the booking, particularly for larger removals, long-distance jobs, storage-related work, or peak-time appointments. Accepted payment methods may include bank transfer, debit card, credit card, or other methods stated at the time of booking.
If a quotation is based on hourly rates, the final charge will reflect the actual time spent, any waiting time reasonably incurred, and any agreed extras such as additional labour, packing materials, stair carry charges, congestion charges, parking fees, tolls, or disposal costs. If unforeseen factors increase the work beyond the original quotation, we may adjust the price accordingly, provided the adjustment is reasonable and supported by the circumstances. All prices are stated inclusive or exclusive of VAT depending on the quotation provided.
Late payment may result in administrative charges, interest, or recovery action where permitted by law. We may retain goods in our lawful possession until payment is received in full, to the extent allowed by applicable law. If a payment is reversed, disputed without valid reason, or declined after services have been completed, you agree to reimburse any bank charges, collection costs, and reasonable enforcement expenses incurred by us in recovering the outstanding amount.
Cancellations and rescheduling. If you wish to cancel or change your booking, you should notify us as early as possible. Cancellations made more than 48 hours before the scheduled service may not attract a cancellation fee, unless we have already incurred non-refundable costs, reserved specialist resources, or purchased materials specifically for your job. Where a deposit has been paid, the deposit may be retained to cover administrative and allocation costs if the cancellation occurs at short notice.
Cancellations made within 48 hours of the scheduled start time may be subject to a cancellation charge, which may be a fixed fee or a percentage of the quoted price depending on the resources allocated. If we arrive at the agreed location and cannot complete the work because of your cancellation, absence, lack of access, incomplete instructions, or unprepared goods, this may be treated as a late cancellation or failed attendance, and the full minimum call-out charge may apply.
We may reschedule or cancel a service where necessary due to safety concerns, extreme weather, vehicle breakdown, staff illness, traffic disruption, access failure, or other events beyond our reasonable control. In such cases we will make reasonable efforts to agree a new date and time. We are not responsible for indirect losses caused by a cancellation or rescheduling that is outside our control, provided we have acted reasonably and in good faith.
Customer responsibilities. You must ensure that the property, premises, and access route are ready for the agreed service. This includes arranging parking where necessary, ensuring clear access, securing permissions from landlords or building managers, and making sure that all items to be moved are identified before our team begins work. Any item not listed or pointed out before loading may be excluded from the job or treated as an additional request subject to extra charges.
You are responsible for removing or securing pets, disconnecting appliances where appropriate, emptying freezers and fridges, defrosting appliances in advance if required, and preparing any fragile, valuable, or personal items that you do not want handled by our staff. Where you ask us to pack items, you acknowledge that some goods may need special packaging or may be unsuitable for standard packing materials. We are not responsible for damage arising from hidden defects, poor pre-existing condition, or inadequate preparation by you.
If you ask us to dismantle or reassemble furniture, move appliances, or handle items that require specialist care, you must tell us in advance so we can assess whether the work is safe and suitable. We may refuse to move items that are excessively heavy, unstable, dangerous, contaminated, or likely to cause damage to property or injury to persons. Any instruction given by you, or by someone acting with your authority, will be treated as authorised unless we have clear reason to doubt it.
Liability and insurance. We will take reasonable care when carrying out our services and will aim to protect your property, belongings, and premises from damage. However, our liability is limited to losses caused directly by our negligence, breach of contract, or failure to use reasonable skill and care. We are not liable for indirect or consequential losses, including loss of earnings, loss of business, missed deadlines, emotional distress, or loss of opportunity, except where liability cannot legally be excluded.
Where damage occurs and is reasonably attributable to our negligence, we may choose to repair the item, replace it, or offer financial compensation up to the fair market value of the damaged item, subject to proof of value and the limits of any applicable insurance cover. You must notify us of any damage or loss as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. Failure to report damage promptly may affect our ability to investigate and may limit any remedy.
We do not accept liability for damage caused by pre-existing defects, hidden structural weaknesses, items not adequately packed by you, goods with loose fittings, glass, ceramics, or artwork unless a higher level of care has been agreed in writing. Our liability is also excluded or limited where damage is caused by circumstances outside our control, including adverse weather, road incidents, third-party interference, faulty access equipment, or instructions given against our advice. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
Waste regulations and disposal. Where our removal and clearance services involve the collection or disposal of waste, you agree that all waste will be handled in accordance with applicable UK waste regulations, including duty of care requirements. We will only transport, dispose of, or arrange disposal of waste that we are lawfully permitted to handle. You must tell us if any item may be hazardous, restricted, contaminated, or requiring specialist disposal, such as chemicals, asbestos-containing materials, clinical waste, batteries, gas cylinders, electrical equipment, or paint.
We may refuse to collect prohibited or unsafe waste, or may require additional documentation, segregation, packaging, or specialist contractors before such items can be handled. You confirm that any waste presented for removal is your property or is lawfully entrusted to you for disposal. If waste is misdescribed, mixed with prohibited materials, or found to contain regulated items not declared in advance, additional charges may apply and the waste may be returned, quarantined, or referred to an authorised facility as appropriate.
Where required, we will use licensed carriers, authorised transfer stations, and compliant disposal routes. You agree not to request any unlawful dumping, fly-tipping, or improper disposal of waste. Any attempt to instruct us to breach waste laws will result in immediate refusal of the work and may be reported to the appropriate authority. We may provide waste transfer notes, receipts, or other records where required by law or where reasonably practicable for the service provided.
Completion of services. A service is considered completed when the agreed items have been collected, delivered, loaded, unloaded, or disposed of in accordance with the booking. You or your representative should inspect the work at the end of the job, where reasonably possible, and raise any concerns before our team leaves the site. If you are not present, our records, notes, and delivery confirmation may be used to verify completion.
Any timeframes, route plans, arrival windows, or delivery targets are estimates unless stated otherwise in writing. While we aim to meet agreed schedules, we do not guarantee exact arrival or completion times unless this is expressly part of the contract. If access is delayed, instructions change, or the scope of work increases during the job, additional labour charges or waiting time charges may apply.
We may suspend or terminate a booking immediately if your conduct, the condition of the premises, or the nature of the items creates a risk to our staff, vehicles, equipment, or third parties. In such cases, you remain responsible for payment for work already carried out, any reasonable costs incurred, and any additional sums due for safe return, storage, or redelivery if applicable. We will always seek to act fairly and proportionately when making these decisions.
Complaints. If you are dissatisfied with any part of our service, you should notify us as soon as possible so we can investigate and, where appropriate, propose a fair remedy. Complaints should include details of the booking, the issue concerned, any supporting photographs or documents, and the result you are seeking. We will review complaints in a reasonable time and aim to resolve matters without unnecessary delay.
We may request access to the relevant item, premises, or evidence so that we can assess the concern properly. If a claim relates to damage, missing items, or service failure, you must take reasonable steps to mitigate any loss and preserve evidence. We are not obliged to consider claims that are speculative, unsupported, or submitted after an unreasonable delay, unless the law requires otherwise.
Nothing in this complaints process affects your statutory rights as a consumer under applicable UK law. If a dispute cannot be resolved informally, both parties may seek resolution through the courts or, where relevant, any alternative dispute resolution process agreed in writing. However, we encourage early communication because many issues can be resolved quickly through review and clarification.
General provisions. We may update these Terms and Conditions from time to time to reflect changes in law, operating practices, or service arrangements. The version in force at the time of your booking will apply to that booking unless a later version is expressly agreed. If any provision is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect.
We may assign or subcontract part of the service where necessary to complete the work effectively, provided this does not materially reduce the standard of service promised. You may not transfer your booking or assign your rights without our written consent. No waiver by us of any breach shall operate as a waiver of any later breach. These terms constitute the entire agreement between you and us in relation to the relevant service, unless amended in writing.
Governing law. These Terms and Conditions, and any non-contractual disputes or claims arising from them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer law provides otherwise. By booking our house removals Bow, office moving services, or related clearance work, you confirm that you have read, understood, and accepted these terms.